FAQ’s
FIND ANSWERS to common questions below
Getting Started
Quote requests can be submitted via email to bids@americanproducts.com or via fax to 813.925.1414. All quote requests should be accompanied by a clear and detailed materials list including part numbers, descriptions, quantities, and finish. If this is unavailable, please send a link to the plans and API will perform its own materials take-off.
API does not have a minimum on any orders (or quote requests).
PURCHASING
Our credit application is located on our forms page and is titled “American Products, Inc. (API) – Complete Account Application”. If you have issues downloading it, please contact us at info@americanproducts.com
API’s credit department carefully reviews all submitted account applications and will grant terms based on credit references.
Yes, we accept credit cards. If paying by credit card, we ask that you contact us via telephone at 813.925.1414.
PRODUCTION
Our lead times are based on scopes, production levels, and fabrication needs. All lead times will be communicated to you when a materials quote is sent to you.
To place an order, we ask that you submit a PO on your company letterhead. If your firm does not have an official PO template, we ask that you sign, date, and write proceed with order on your quote and email or fax in. API will not take verbal orders.
API requires sign offs prior to any fabrication. These sign offs are based off the project size, scope, and customization. Your assigned Project Manager (PM) will provide all required paperwork to you at the onset of a project.
Most submittal forms are custom to a particular project and/or scope and will therefore be provided to you by your assigned Project Manager (PM).
SHIPPING
API can provide shipping quotes, if requested.
API will provide “best method” shipping based on project size, location, and scopes. Typically, we quote LTL but for small items, we can quote UPS.
Yes, we have a will call center on property and If you prefer to transport your own materials, we ask tha tyou please communicate this to your assigne Project Manager (PM) so that they can provide you with a time slot (including a date).
API can provide international shipping, if requested.
RETURNS
In the event that materials arrive damaged, we ask that you refuse the shipment. If you are unable to refuce the shipment, please be sure to notate this on the bill of lading and then carefully photograph the materias on the truch, the unlading of th emateiral, and the unpackaging of the materials. You will then be asked to make a freight claim with the carrier.
If materials were not cut, finished, customized (in any way), or removed from their packaging, you can contact your assigned Project Manager (PM) and request a return. The return request will be reviewed immediately and if granted, the PM will provide you with the correct ship to address. The shipping cost for returned materials will be the customers responsibility (not API).
