FIND ANSWERS to common questions below
Quote requests can be submitted via email to firstname.lastname@example.org or via fax to 813.925.1414. All quote requests should be accompanied by a clear and detailed materials list including part numbers, descriptions, quantities, and finish. If this is unavailable, please send a link to the plans and API will perform its own materials take-off.
API does not have a minimum on any orders (or quote requests).
Our credit application is located on our forms page and is titled “American Products, Inc. (API) – Complete Account Application“. If you have issues downloading it, please contact us at email@example.com.
API’s credit department carefully reviews all submitted account applications and will grant terms based on credit references.
Yes, we accept credit cards. If paying by credit card, we ask that you contact us via telephone at 813.925.1414.
Our lead times are based on scopes, production levels, and fabrication needs. All lead times will be communicated to you when a materials quote is sent to you.
To place an order, we ask that you submit a PO on your company letterhead. If your firm does not have an official PO template, we ask that you sign, date, and write proceed with order on your quote and email or fax in. API will not take verbal orders.
API requires sign offs prior to any fabrication. These sign offs are based off the project size, scope, and customization. Your assigned Project Manager (PM) will provide all required paperwork to you at the onset of a project.
Most submittal forms are custom to a particular project and/or scope and will therefore be provided to you by your assigned Project Manager (PM).
API can provide shipping quotes, if requested.
API will provide “best method” shipping based on project size, location, and scopes. Typically, we quote LTL but for small items, we can quote UPS.
Yes, we have a will call center on property and if you prefer to transport your own materials, we ask that you please communicate this to your assigned Project Manager (PM) so that they can provide you with a time slot (including a date).
API can provide international shipping, if requested.
In the event that materials arrive damaged, we ask that you refuse the shipment. If you are unable to reduce the shipment, please be sure to notate this on the bill of lading and then carefully photograph the materials on the truck, the unloading of the material, and the un-packaging of the materials. You will then be asked to make a freight claim with the carrier.
If materials were not cut, finished, customized (in any way), or removed from their packaging, you can contact your assigned Project Manager (PM) and request a return. The return request will be reviewed immediately and if granted, the PM will provide you with the correct ship to address. The shipping cost for returned materials will be the customers responsibility (not API).
Daylight Opening (DLO) is + 1”.
Daylight Opening (DLO) is + 1”.
Daylight Opening (DLO) + 5/8”. If a pocket reducer is being used, the Daylight Opening (DLO) is + 9/16”.
Daylight Opening (DLO) is + 1-1/8” with 9/16” coverage all the way around.
API will determine glass sizes for its frameless glass doors but the request must be submitted (by the customer) in writing. However, if a customer would like to figure their own glass size, API can provide patch fitting, door rail, and/or handle templates. Again, the request must be submitted (by the customer) in writing.
Please refer to the brake metal submittal instructions here.
We suggest using a jigsaw to cut brake metal. The main difference between aluminum and stainless is the cutting blade used must be specific to the material being cut and you cannot use the same blade for these two materials. You should always mask the area being cut to avoid scratching. A compressor is recommended to blow away shavings during cutting.
Additionally, you should ensure an ample stock of new, high tooth count blades. When cutting, you should use a variable speed jigsaw set on the fastest speed setting.
API suggests using a construction grade adhesive that is conducive to both the material and the substrate that it is attaching to.
Our project management department provides our clients with the ability to work with a team of experts who understand the relationships between storefronts, entry doors, decorative metal, sun control, railing and more. Our goal is help you design and build a project that meets budgets, timelines, and design requirements.
Our team will provide feedback on lead times, budgets, concerns over project schedules, fabrication information, engineering, and field support for your installation team. We will remain in constant communication with you and your team and provide weekly status updates on all projects and alert you of any concerns or issues.